Frequently Asked Questions
- Explain your web-based client login portal.
- How do I upload/submit my voice file?
- How are my dictations processed?
- In which format I can retrieve my transcripts?
- Are dictated voice files and transcribed reports available on Tech-SynergyLogin?
- Can you use my normals/templates?
- What is your pricing?
- Are there any Setup fees?
- Do you provide auto-fax services?
- What payment methods are available?
- How can I verify my invoice?
- What turnaround times do you offer?
- If I do not want a certain part of the audio to be transcribed, then will I be charged for that?
- What if I want to try out your services?
- How do I sign up?
- Other general information:
1. Explain your web-based client login portal.
we have a proprietary web-based login portal which suffices all the needs of
our clientele wherein after registering, they can use all the
user-friendly facility provided to cater the transcription needs of our
client. This is a 256 bit secure SSL site. After registering, you are
provided with a unique individual login ID and password to access the
system from any internet-enabled Windows-based computer. The features
included on to this portal are uploading
files, tracking status, and download transcripts from the web portal.
The portal also has one click feature to retrieve file archival as well
as turnaround time and billing reports. There are no extra charges for
the system usage.
2. How do I upload/submit my voice file?
As soon as you get registered with our services, an individual Login ID
and Password to access our web-based portal is provided, so you can
upload digital recorder files irrespective of any format (.wav, .aif,
.au, .aac, .asf, .dct, .dss, .dvf, .flac, .mp2, .mp3, .mp4, .msv,
.mpga, .ogg, .ra, .ram, .rm, .sri, .vox, .wma, .wav, etc.). If you use
our toll‑free service, the voice files would be automatically uploaded
to our system. Other dictations on minidisks or tapes may be sent to
our California office via mail/FedEx. We recommend digital audio so
that there are no extra conversions or postal charges involved.
3. How are my dictations processed?
Once you are through with uploading your voice files, the web portal
shows the status of the assignment as pending and a group of
transcriptionists start working on your assignment based on the TAT and
quality of the voice file and are responsible to see through the
completion of your files. You will also work with one of our
representatives who will ensure that your files are progressing and
your instructions are being followed. Once a document has been
completed, it is available for you to access and download from our
system after you login with your unique ID and password.
4. In which format I can retrieve my transcripts?
You can retrieve transcripts back in any format you deem feasible and
place request for, even in multiple formats. As a matter of fact, as
soon as your transcript is ready, we have facility wherein it is placed
corresponding to your voice file and you can also request for the
service while signing in our system for the same to be emailed to you
on a desired email address. The process is such that once you login
with your unique ID and password, and check for your assignments at any
time for completion based on the desired service you are using (Normal
or Expedited), you can retrieve your transcripts via our web-based
portal just by clicking on the document name and saving it on your
Computer’s Desktop. We have services wherein we provide the transcripts
through E-Fax also for which we incur some nominal charges.
5. Are dictated voice files and transcribed reports available on Tecch-SynergyLogin?
Yes, both dictated voice files as well as the transcripts can be
accessed for up to one month at no additional charge. If you would like
your recordings or reports to be available beyond the indicated times,
we can provide that service for an additional fee.
6. Can you use my normals/templates?
We will be happy to incorporate any "normals" or phrases you routinely
make use of in your dictation. We would also be happy to comply with
any document templates you provide to us. It is also just a single
click process wherein you can just make upload and attach the desired
templates/reference materials/normals as a single entity or can in .zip
and/or .rar format. You can also jot down any specific instructions
into the text box which you deem can help expedite the service and/or
you require the transcriber to focus on.
7. What is your pricing?
The rates of transcription services depend on:
- Quality of Audio you provide,
- Number of people speaking in the audio,
- Turn around time (for normal and expedited service), and
- Any highly specialized formatting which is beyond normal formatting.
of poor audio quality includes recording noise and flaws like tape
hissing noises; a bad microphone; the speaker is too far away from
microphone; exterior noise like music, background conversations,
outdoor noises, etc.; heavy speaking accents; and people consistently
speaking on top of each other in an unstructured meeting; etc. If you
are aware of the audio problems your files may have, then kindly
describe the issues so we are able to understand the quality of your
audio and your specific needs and will quote you a discounted price in
advance. If we find out later about problems with your audio, the price
to complete the project will be higher than if we were aware of the
quality in advance.
Our prices start at $1 per audio minute with applicable bulk discounts.
We also offer urgent
transcripts at a reasonable price. We can turn documents around from as
little as 3 hours up to 6 weeks, at your choosing.
8. Are there any Setup fees?
No. There isn't any setup fee.
9. Do you provide auto-fax services?
Yes, we offer the Fax Solution at an additional charge. Please contact us for further information.
10. What payment methods are available?
Payment can be made by either by credit card, check, or wire transfer.
Billing is done once per month for established clients, and twice a
month to weekly basis for new customer and is carried for the first two
months and later can be switched to twice a month and/or once a month.
11. How can I verify my invoice?
On our web-based portal, you will be able to obtain a detailed billing
report. You will also receive a detailed invoice, and our Accounting
Department is always be willing to answer your queries.
12. What turnaround times do you offer?
You can choose turnaround times from 3 hours up to 6 weeks.
13. If I do not want a certain part of the audio to be transcribed, then will I be charged for that?
Yes, we will have to charge for such skipped audio because the
transcriptionists will spend time in analyzing what portions must be
typed or omitted.
14. What if I want to try out your services?
We would be pleased to offer you a trial. We can transcribe up to 5
minutes and/or 500 words for you without any charge or obligation.
Please visit our free trial page or call us toll free at 1-866-390-7171 to arrange for a free trial.
15. How do I sign up?
You can SignUp online at or Call us at 1-866-390-7171 so we can set up your account and transcribe your reports as soon as possible.
16. Other general information:
process the entire transcription work in our offices and we do not have
any subcontractors and hence the information is kept highly
confidential for all transcripts whether it be general, legal, medical,
podcast, and/or for that matter any assignment.
Our production bay comprises of workstations which do not have external drives including floppy disk drives.
employees have unique ID with which they punch in and out time and no
outsider can walk in our production bay. We have a 24x7 office hour
which is being monitored by close-circuit TV for the purpose of
maintaining strict confidentiality as well as for client’s satisfaction.
and every client has its own unique ID and password which helps us in
avoiding any accessibility of transcripts to unauthorized person.
We have firewall and anti virus software on all the computers and update virus definitions frequently.
All hard copies of notes and copies of patient schedules are cross-cut shredded on site and burnt to no use.
Monthly back-ups of computer systems will be done and stored in a locked outbuilding on company-owned property.
our employees go through a mandatory process wherein each and every
employee has to sign a confidentiality and non-disclosure agreement and
strictly abide to rules and regulations set forth in this regard.
We maintain up-to-date security measures to protect the security and integrity of protected information according to HIPAA guidelines.
All the client related information is handled under 256-bit encryption on Internet.