Medical Transcription: Frequently Asked Questions :>>
Q. How do I submit my dictations/Samples for your medical transcription service?
A. Immediately upon registering, you can start dictating via our toll-free number that you can call 24 hours a day, 7 days a week and/or uploading via FTP or through the website which is as easy as using your email and browsing and sending an attachment. Contact us to try us free
Q. How is my dictation processed?
A. Once you register/sign up, you will be assigned to a MT Group based on your specialty and your estimated dictation load. When you submit a dictation into our system, your assigned MT Group will automatically receive your dictation for transcription. MT Group consists of medical transcriptionist with quality assurance supervisor, with more than 5 years of medical transcription experience, who checks the transcription for accuracy and make the transcription available for online pick up. A qualified Medical Transcriptionists will prepare the transcript. We screen each transcriptionist before bringing them on board with us. They must have the necessary experience, ability to adhere to our strict confidentiality/non-disclosure agreements, and follow directions. All of our transcriptionists are monitored on a regular basis to ensure their work is continuing to provide our clients with the quality they are paying for and deserve.
Q. How do I receive my transcriptions?
A. You can receive transcriptions back in any format you wish, even in multiple formats. You can of course pick up your transcriptions via your control screen on the Internet, but apart from that, with an inbuilt facility within the platform where you can fax copy or take a direct printout or email. When you sign up, you are given a login name and password that allows you to access your transcriptions on our website, clicking the "Client Login" button under User Login. You can then view and print your transcriptions online or download them to your computer. From here, you can send the report to anybody via email or fax, auto or manually.
Q. Are dictated and transcribed reports available "on-line"?
A. Dictated reports can be accessed for up to 7 days on-line; transcribed reports are available for up to 365 days on-line for absolutely free. After that time all data is archived to secondary media and stored for life for all our medical transcription clients.
Q. Can you use my normals with your medical transcription process?
A. We will be happy to incorporate any normals or canned phrases you may routinely use in your dictation.
Q. How do I open the transcriptions I download?
A. The completed transcriptions are in the inbox which can always be accessed by just making a click.
Q. How can I be sure of Internet security issues?
A. All communication between your computer and our medical transcription website is protected through the use of Secure Socket Layer encryption (SSL). This means that nobody can “listen in” on the conversation between those computers. This is the same level of security that large E-Commerce and banking sites use. You can verify this by looking for the little padlock icon used by FireFox and Internet Explorer to designate secure site.
Q. What turnaround times does your medical transcription service offer?
A. The turnaround time varies between maximum of 48 hours and a minimum of 2 hours of STAT turnaround. We give you a facility of next day reporting (practically 12 hour turnaround time while charging for 24 hour turnaround time), for example, you will get back the reports at 9.00 am irrespective of the time you dictated them the previous day, from 9.00 am to 9.00 pm. You can also select turnaround times to meet your needs – 48 hours, 24 hours, 12 hours, 4 hours, and 2 hours. You may choose different default turnaround times by report type or you can specify that with each report.
Q. What if I dictate over the weekend?
A. Tech-Synergy medical transcription service has transcriptionists working 7 days a week. So you will get the transcribed report in time every time. The turnaround time also applies to weekend dictations.
Q. Do you provide fax services?
A. Yes, we offer the Fax Solution, at an additional charge that can accommodate certain physicians in the database, which automatically faxes attending or cc physicians, and allows users to monitor all stages of the faxing process.
Q. How much does the service cost?
A. We charge by per line basis and turnaround time. The real rates come very cheap within comparison to in-house or other outsourced agencies, at least 10-30%, because of innovative use of transcription methods like template, and smooth & informed workflow. Contact us with details to get an understanding where and how can we save costs for you.
Q. What payment methods are available?
A. Payment can be made by either by PayPal, credit card, check or wire transfer.
Q. What if I want to test your medical transcription services?
A. You are most welcome; we shall setup a toll free number account for you within a day of your call from where you can dictate the live reports to a tune of 500 lines without any charge or obligation. You can also click to call or send a request for proposal by clicking at free trial and or call our toll free number and we shall be happy to give a test run of our medical transcription service. Contact us to try us free
Q. How do I sign up for your medical transcription services?
A. Ready to get started. Click below to get started right away !!
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