Frequently Asked Questions
General FAQ :
Explaine yours web based Client Login Portal :
We have a web-based login portal for all our clients, they can use all the user-friendly facility provided to cater the transcription needs of our client. This is a 256 bit secure SSL site. After registering, you are provided with a unique individual login ID and password to access the system from any internet-enabled Windows-based computer device. The features included on to this portal are uploading files, tracking status, and download transcripts from the web portal. You can upload digital files. The portal also has one click feature to retrieve file archival as well as turnaround time and billing reports. There are no extra charges for the system usage.
How do I Upload/Submit my voice file?
As soon as you get registered with our service, an individual Login ID and Password to access our web-based portal is provided, so you can upload digital recorder files irrespective of any format (.wav, .aif, .au, .aac, .asf, .dct, .dss, .dvf, .flac, .mp2, .mp3, .mp4, .msv, .mpga, .ogg, .ra, .ram, .rm, .sri, .vox, .wma, .wav, etc.). If you use our toll‑free service, the voice files would be automatically uploaded to our system. Other dictations on minidisks or tapes may be sent to our California office via mail/FedEx. We recommend digital audio so that there are no extra conversions or postal charges involved.
How are my audio file process?:
Once you are through with uploading your voice files, you will be notified once your transcript is ready. You will also work with one of our representatives who will ensure that your files are progressing and your instructions are being followed. Once a document has been completed, it is available for you to access and download from our system after you login with your unique ID and password.
In which format I can retrieve my transcripts?
Any Format you need.
Are dictated voice files and transcribed reports available on Tech-synergy website?
Yes, both dictated voice files as well as the transcripts can be accessed for up to one year at no additional charge. If you would like your recordings or reports to be available beyond the indicated times, we can provide that service for an additional fee.
Can you use my normals/Templates?
We will be happy to incorporate any "normals" or phrases you routinely make use of in your dictation. We would also be happy to comply with any document templates you provide to us. It is also just a single click process wherein you can just make upload and attach the desired templates/reference materials/normals as a single entity or can in .zip and/or .rar format. You can also jot down any specific instructions in the text box which you deem can help expedite the service and/or you require the transcriber to focus on.
What is your pricing?
The rates of transcription services depend on:
- Quality of Audio you provide
- Number of people speaking in the audio
- Turn around time (for normal and expedited service), and
- Any highly specialized formatting which is beyond normal formatting.
Examples of poor audio quality includes recording noise and flaws like tape hissing noises; a bad microphone; the speaker is too far away from microphone; exterior noise like music, background conversations, outdoor noises, etc.; heavy speaking accents; and people consistently speaking on top of each other in an unstructured meeting; etc. If you are aware of the audio problems your files may have, then kindly describe the issues so we are able to understand the quality of your audio and your specific needs and will quote you a discounted price in advance. If we find out later about problems with your audio, the price to complete the project will be higher than if we were aware of the quality in advance.
Our prices start at $1 per audio minute with applicable bulk discounts.
We also offer urgent transcripts at a reasonable price. We can turn documents around from as little as 3 hours up to 6 weeks, at your choosing.
Are there any setup fees?
No. There isn't any setup fee.
Do you provide auto-fax services?
Yes, we offer the Fax Solution at an additional charge. Please contact us for further information.
What payment methods are available?
Payment can be made by either by credit card, check, or wire transfer. Billing is done once per month for establishing clients, and twice a month to weekly basis for new customer and is carried for the first two months and later can be switched to twice a month and/or once a month.
How can I verify my invoice?
On our web-based portal, you will be able to obtain a detailed billing report. You will also receive a detailed invoice, and our Accounting Department is always available to answer your queries.
What turns around times do you offer?
You can choose turnaround times from 3 hours up to 6 weeks.
If I dont want a certain part of the audio to be transcribed,then will I be charged for that?
It will depend upon audio file. If you provide us markers for start & stop time for the audio file then we will able to make a charger.
What if I want to try out Yours Services?
We would be pleased to offer you a Free Trial. We will transcribe a 10 minutes file free for you. Please click here Free Trial to avail free trial now.
How do I sign up?
Please click here to SIGN-UP online at or Call us at 1-866-390-7171 so we can set up your account and transcribe your audio.
Other general information?
We process the entire transcription work in our offices and we do not have any subcontractors and hence the information is kept highly confidential for all transcripts, whether it be general, legal, medical, podcast, and/or for that matter any assignment.
Our production bay comprises of workstations which do not have external drives including floppy disk drives.
Our employees have unique ID with which they punch in and out time and no outsider can walk in our production bay. We have a 24x7 office hour, which is being monitored by close-circuit TV for the purpose of maintaining strict confidentiality as well as for client’s satisfaction.
Each and every client has its own unique ID and password which helps us in avoiding any accessibility of transcripts to unauthorized people.
We have firewalls and antivirus softwares fo all the computers and update virus definitions frequently.
All hard copies of notes and copies of patient schedules are cross-cut shredded on site and burnt to no use.
Monthly backups of computer systems will be done and stored in a locked outbuilding on company-owned property.
All our employees go through a mandatory process wherein each and every employee has to sign a confidentiality and non-disclosure agreement and strictly abides rules the rules and regulations set forth in this regard.
We maintain up-to-date security measures to protect the security and integrity of protected information according to HIPAA guidelines.
All the client related information is handled under 256-bit encryption on the Internet.
We are so confident of our service that we offer free pilot project to help you evaluate the advantage of working with us.Please reach us for business inquiries by filling out the contact us form given below or just reach us at 1-866-390-7171.