Knowledge Process Outsourcing
Tech-Synergy offers a variety of back-office services to help clients reduce costs, as well as free resources to focus on their core competencies. Our partnership approach to each process yields unmatched efficiency and integration with the client's operations. As a result, many of our clients consider our staff as an extension of their own office. We do a wide-ranging variety of work for medical, legal, business and academic clients alike. We cover a wide spectrum of processes ranging from simple data entry, web search, web data mining and document conversion to processes like patent research and legal research as well. Our experienced managers work closely to understand your needs and work with you to formulate the best possible process solution, including arranging for your Free
Trial. Confidentiality of all work is ensured, and NDAs also can be executed at clients' requests.
Feel free to contact us for all kinds of business and knowledge process outsourcing requirements. Reach us for business inquiries by filling out the Contact Us form given below, or call us at 1-866-390-7171.
Tech-Synergy offers a comprehensive range of high-quality and cost-effective data-processing solutions, including high-volume data entry, rebate forms entry and processing, forms processing, document conversion like .PDF to .doc, .JPG to .doc, etc. In addition, we perform value-added services like data gathering and analysis for various marketing surveys.
Our legal team works on identifying and retrieving information that is required for supporting legal decision-making. We tap a variety of resources, including online legal research websites and information portals like LexisNexis, Westlaw, etc. Our team also works with CaseMAP and TimeMAP software to capture, organize and share critical case knowledge.
CALL CENTER SERVICES
We provide call center services for customer service, tech support, appointment management, medical histories, employment verification etc. Our bilingual agents with years of call center experience and neutral accent work in your time zone to provide a seamless experience to the customer. We can taylor our services to suit your staffing needs. Contact us for more information.
Key Elements of Our Services:
- Core Competencies: We service the entire spectrum of inbound and outbound customer interaction, along with back-office processing.
- Domain Expertise: Our business is structured to offer strong domain focus. Our team has outstanding experience in migrating and successfully implementing various business processes.
- Service Channels: We have experience in running operations across multiple channels, including voice, email, chat and data. We also serve clients through blended channels.
Our Methodology: Three Phases
Phase 1: Working With You, We Will Create an Overall Strategic Plan
1: Identify which functions can be moved
2: Develop a timeline and sequence of activities to be transferred
3: Conduct Detailed Analysis Covering:
- Offshore infrastructure
- Regulatory and political environment
- Skills available
- Cost-savings potential
4: Conduct Risk Analysis.
5: Create Risk Mitigation Plan.
Phase 2: We Will Help You Select the Correct Operational Approach
Approach 1: Captive Facility
Approach 2: Third-Party Outsourcing
Approach 3: Joint Venture
Phase 3: We Will Help You Transition and Implement
Implementation starts with identifying all the key process owners.
Follow Five-Step Migration Process
- Step 1: Transition Planning
- Step 2: Document Process Understanding
- Step 3: Develop and Conduct Training
- Step 4: Effective Deployment
- Step 5: Continuous Refinement
Some Benefits of Outsourcing:
Free resources for other opportunities or, more specifically, better use of capital: If an organization does not have to invest in network infrastructure, they will have more capital to invest in other strategic areas such as customer retention and acquisition.
Reduce costs and greater operational efficiency: Companies that outsource achieve greater economies of scale, especially if operating in large international networks. Using an outsourced expertise and specialty may lead to improved efficiency, productivity and quality of service.
Gain access to world-class capabilities and ultimately enhance revenue: By using faster-moving outsourcers, especially internationally, changes and upgrades can be completed in a more timely fashion. This allows revenue generators that depend on the network with less time to market, thereby resulting in quicker revenue streams.
Eliminate staff shortages: Outsourcing often provides environments with greater progression possibilities than enterprises. As we see in the case of the telemarketing problems at Leeds, human capital is more readily available through outsourcers.